Privacy Policy
1. Introduction
This Privacy Policy explains how Adelaide Commercial Painters ("we", "our", or "us") collects, uses, stores, and protects your information when you use our mobile application (the "App").
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect only the information necessary to provide our painting business services and manage related bookings, communications, and service forms.
Customer Information
- First name
- Last name
- Email address
- Phone number
- Residential address
- Digital signature submitted through service forms
- Device token for push notifications
Admin Information
- Email address
- Password, securely managed through our authentication provider
- Digital signature submitted through service forms
- Device token for push notifications
3. How We Use Your Information
We use the information collected through the App for the following purposes:
- Managing and scheduling painting service bookings
- Communicating with customers about appointments or service requests
- Recording service completion details and customer acknowledgements
- Managing internal business administration
- Maintaining business and service records
- Sending push notifications related to bookings and messages
- Improving the reliability and functionality of the App
We do not use your personal information for advertising or third-party marketing.
4. Push Notifications
We use push notifications to keep you informed about your bookings and messages. Notifications may include:
- Booking confirmations and reminders
- Messages from Adelaide Commercial Painters
- Updates related to your service appointments
To send push notifications, we collect and store a device token associated with your device. This token is used solely for the purpose of delivering notifications relevant to your bookings and is not shared with third parties for marketing purposes.
You can disable push notifications at any time through your device settings. Disabling notifications will not affect your ability to use the App or manage your bookings.
5. Data Storage and Security
Your information is stored and processed using trusted third-party backend services, including Supabase, which provides database, authentication, and backend infrastructure for the App. Push notifications are delivered via Google Firebase Cloud Messaging (FCM).
We take reasonable technical and organisational steps to protect your information, including secure authentication, encrypted data transmission, and restricted access to authorised personnel only.
Admin passwords are managed securely through Supabase authentication and are not stored in plain text by us.
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share information only in the following limited circumstances:
- With service providers required to operate the App, such as Supabase and Google Firebase
- With authorised business personnel for service and administration purposes
- If required by law, regulation, legal process, or government request
7. Data Retention
We retain your information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, or enforce agreements.
When information is no longer required, we will take reasonable steps to delete or anonymise it.
8. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of push notifications through your device settings
- Ask questions about how your information is used
To make a request, please contact us using the contact details listed below.
9. Third-Party Services
The App uses the following third-party services:
- Supabase — database storage and authentication
- Google Firebase Cloud Messaging (FCM) — push notification delivery
These services may process data in accordance with their own privacy practices and policies.
10. Children's Privacy
The App is not intended for use by children under the age of 13, or the minimum legal age required in your jurisdiction. We do not knowingly collect personal information from children.
11. International Data Processing
Your information may be processed or stored on servers located outside your country of residence. Where this occurs, we take reasonable steps to ensure your information remains protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Business Name: Adelaide Commercial Painters
Email: info@adelaidecommercialpainters.com.au